Refund and Cancellation Policy

1. Overview

This policy explains how cancellation and refunds work for the Grit Markets monthly subscription sold by Grit Agility Ltd (company SC837399, Scotland). It should be read together with our Terms of Service. Nothing in this policy reduces your statutory rights as a consumer, including under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

One point before anything else: trading losses are not grounds for a refund. Grit Markets is software that automates a high-risk strategy; the outcome of your trading depends on markets, your settings and your broker, and losing money while the software operates as documented is not a fault in the software. We say this plainly here because it is the most common misunderstanding in this market.

2. Cancelling your subscription

You can cancel at any time from your account dashboard, without giving a reason and without an exit fee. Cancellation stops the next renewal: you keep full access to the software, updates and support until the end of the billing period you have already paid for, and no further charges are taken after that.

If you cannot access your dashboard, email [OWNER INPUT: support email] from the address on your account and we will process the cancellation manually. Cancellation requests are effective from the day we receive them.

When your subscription ends, licence validation stops and the software will no longer open new trades. You are responsible for closing or managing any positions that are open on your broker account at that time; we recommend cancelling only when the EA is flat, or closing open baskets manually before your access ends.

3. Your 14-day cooling-off right

Under the Consumer Contracts Regulations 2013, consumers buying digital content online normally have 14 days from the date of purchase to cancel and receive a full refund. This cooling-off right applies to your first purchase of a Grit Markets subscription.

There is an important qualification that the law attaches to digital content. Because the software and your licence key are delivered immediately, we ask you at checkout to expressly consent to immediate supply and to acknowledge that, by downloading or activating the software within the 14-day period, you lose the right to cancel that purchase for a refund under the Regulations. This is the standard digital-content waiver in Regulation 37, and we apply it exactly as the law describes: if you have not downloaded or activated the software, your 14-day right remains intact.

To cancel within the cooling-off period, email [OWNER INPUT: support email] or use the dashboard, stating clearly that you wish to cancel. You may use the model cancellation form in the Regulations but you do not have to. Where a cooling-off refund is due, we will refund the full amount paid, without undue delay and in any event within 14 days of your cancellation, to the original payment method.

4. Refunds for renewals

The statutory cooling-off right applies to the contract, not to each monthly renewal, so renewal payments are not automatically refundable. The right way to avoid an unwanted renewal is to cancel before the billing date, which you can do at any time as described above.

That said, we recognise that people occasionally forget. [OWNER INPUT: refund goodwill policy, e.g. whether a renewal charged within N days before a cancellation request is refunded as a gesture of goodwill, and any conditions such as no software use in the new period.]

5. Faulty software

Separately from cancellation rights, the Consumer Rights Act 2015 entitles you to digital content that is of satisfactory quality, fit for purpose and as described. If Grit Markets is faulty, for example it fails to validate a correctly bound licence, fails to run on a supported MT5 build, or does not execute the documented strategy according to its settings, contact support and we will repair or replace it. If we cannot fix a genuine fault within a reasonable time, you are entitled to a price reduction, which can be up to the full amount paid for the affected period.

For the avoidance of doubt, the following are not faults: trading losses or drawdowns while the software follows its documented behaviour; the consequences of your chosen settings; broker-side issues such as spreads, slippage, requotes or margin calls; and failures of your computer, VPS or internet connection.

6. How refunds are paid

All refunds are made to the original payment method, via our payment processor Stripe. We process approved refunds within 14 days at the latest, and usually much sooner; your bank or card issuer may take a few additional days to show the credit. We do not refund in cash, vouchers or to a different card or account, except where the original method no longer exists, in which case we will agree an alternative with you.

7. Abuse of this policy

We honour the rights described here in full. In return, we reserve the right to refuse goodwill (non-statutory) refunds where we see abuse, such as repeated subscribe-refund cycles, use of refunded periods to run cracked or rebound licences, or chargebacks raised without first contacting us. Raising a card chargeback for a charge you agreed to, instead of using this policy, may result in the account being closed. None of this section limits your statutory rights.

8. Contact and disputes

Questions about cancellation or refunds: [OWNER INPUT: support email]. If you are unhappy with our answer, you can escalate to [OWNER INPUT: complaints contact], and this policy does not affect your right to bring a claim in court as described in the Terms of Service. UK consumers can also seek free guidance from Citizens Advice.